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1.3

No NO to Remit2india

Never try them. This is a no no.

Real torture.

Pls read my experience

I have tried sending money thru them(amount was slightly big), they asked for verification.

First asked what is the purpose.

What is the relation with the receiver.

Then it is finished. I checked what is the status, they said it will be ok. After some time they send an email stating they want 3 months account snap shot, (remember no phone calls only emails, that is the kind of respect they give to our money) which I was reluctant to give in first place.

However as I had no choice I need to rely on them as money need to be reached by day 3. So I send the statement as I receive from the online view page. Even after sending I was checking anything else they need or not. They dont say anything, all saying it will thru soon.

Next day they send email My name was not appearing in anywhere.

Remember each time I am checking with them they say It is different department as they cant view and say.

Day1 Morning I initiated the transaction, evening I send the statement,Day2 I called them number of times. They did not say any word anything is missing all they are saying was it will be updated in the system. I have explained over phone I am sending money from my salary to a salaried individual in india, it is completely genuine. Even they telephoned the receiver and verified what is the purpose and relation. They think we are all thieves.

Nothing happened and on Day3 afternoon when I checked with them stated it is again rejected stating my account number is not appearing in the statement.

I was really shocked, about the knowledge of the personnel who is verifying this.

1. Account number was clearly visible.

2. If account number was missing why didn't they inform in the first place. Then I realised they are trying to screw me.

I challenged this and I was about to cancell the transaction. They realized there is fault at their end. in few minutes they cleared the verification.

I would not recommend this to anyone in future neither do I use this service. Now I need to find another source to send money to india. Terrible experience and hopeless service.

Do you think I should recommend these people to any of my friends??

Reason of review: Poor customer service.

Remit2India Cons: Poor unprofessional customer service.

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Deeana Wxj

Dear Friend,We still await an email from you specifying your transaction details. Since we do not have any identifier including the name or the country you attempted to use our service from, it's very difficult to understand the exact nature of the issue you faced.

We request you to send this separately to info@remit2india.com within the next 24 hours.We also understand that you have raised an issue with the documents for verification but as a licensed service provider, we need to ensure we complete these requirements and at the same time not causing any inconvenience to the customer.Hence, we again request you to write to us asap with the details. In case we do not receive any email in the next 24 hours we would assume that there is no such issue and we will update our legal team accordingly.Thanks in advance,Team Remit2India.

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